Privacy Policy

Bioenergetic Navigation
Website: www.bioenergeticnavigation.com
Email: bioenergeticnavigation@gmail.com

Effective Date: October 21, 2026

1. Introduction

Welcome to Bioenergetic Navigation. We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Bioenergetic Navigation ("we," "us," or "our") collects, uses, stores, shares, and protects information when you visit our website, purchase our products or services, submit samples for bioenergetic testing, complete intake forms, or communicate with us.

By using our website or purchasing our services, you acknowledge the data practices described in this policy.

2. Information We Collect

We may collect information you voluntarily provide, information generated through your interactions with our services, and certain information automatically collected through our website.

A. Personal and Contact Information

When you make a purchase, complete a form, or contact us, we may collect:

• Full name

• Email address

• Telephone number

• Billing and shipping addresses

• Date of birth and age

• Purchase date and order information

• Customer service correspondence

B. Health and Wellness Information

Because we provide bioenergetic wellness assessments, customers may voluntarily provide health-related information through intake forms, consultations, or other communications.

This may include:

• Current health concerns and symptoms

• Medical and surgical history

• Medications and supplements

• Food sensitivities and reported allergies

• Hormonal, digestive, cardiovascular, and other wellness concerns

• Lifestyle and occupational information

• Other information relevant to the requested wellness assessment

We recognize that health-related information is sensitive and will use it only for the purposes described in this policy or as otherwise permitted or required by applicable law.

C. Hair and Saliva Samples

Customers purchasing Qest4 testing services may submit hair or saliva samples by mail.

We may collect and maintain information necessary to identify the sample, associate it with the correct customer, conduct the requested bioenergetic assessment, and communicate the results.

Submitted samples are intended for the purchased bioenergetic assessment service and are not represented as conventional medical diagnostic specimens.

D. Payment and Transaction Information

When you purchase a product or service, information relating to your transaction may be collected and processed through our website's payment service providers.

This may include the amount paid, transaction date, billing details, and payment confirmation.

Payment card information is handled by the applicable payment processor according to its security practices and privacy policies.

E. Automatically Collected Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited and website interactions

• Referring websites

• Approximate geographic location derived from IP address

• Cookie identifiers and similar technical information

The information collected depends on the website features and analytics services enabled.

3. How We Use Your Information

We use personal information as reasonably necessary to operate our business and provide the services you request.

Purposes may include:

1. Processing and confirming purchases.

2. Identifying and organizing mailed samples.

3. Conducting the purchased Qest4 bioenergetic assessment.

4. Reviewing submitted intake information.

5. Scheduling and conducting Zoom results consultations.

6. Communicating testing updates and responding to questions.

7. Providing customer service and resolving order issues.

8. Maintaining transaction and business records.

9. Improving website functionality and customer experience.

10. Detecting fraud, protecting website security, and complying with legal obligations.

11. Sending promotional communications where permitted and consistent with your preferences.

We will not use your submitted hair or saliva sample for unrelated testing or research without obtaining any consent required by applicable law.

4. Health Information and Confidentiality

Bioenergetic Navigation recognizes the personal and sensitive nature of the health information customers may submit.

We take reasonable steps to limit access to this information to individuals and service providers who need it for legitimate business purposes.

Health-related information may be used to prepare for consultations, review bioenergetic assessment results, and provide requested wellness education.

Bioenergetic Navigation's services are not a substitute for professional medical diagnosis or treatment.

Whether the federal Health Insurance Portability and Accountability Act (HIPAA) applies to particular information depends on the legal status and activities of the business and its service providers. Regardless of HIPAA applicability, we recognize that other federal and state privacy laws may protect personal and consumer health information.

5. Sample Collection, Mailing, and Processing

Customers who purchase Qest4 testing services are responsible for collecting and mailing their samples according to the instructions provided.

Samples and completed intake forms are mailed to:

Kankakee Natural Foods
RE: Qest4 Testing
1035 Mulligan Drive
Bradley, IL 60915

The package should include the customer's name, email address, purchase date, completed intake form, and required sample.

Information included in mailed packages may be accessed by authorized individuals involved in receiving, identifying, and processing the samples.

Customers should use appropriate packaging and avoid including unnecessary sensitive personal information.

Postal services and shipping carriers operate independently and maintain their own privacy and security practices.

6. Sharing Information With Third Parties

We do not sell personal health information in exchange for money.

We may disclose information to third parties when reasonably necessary to provide our services, operate our website, fulfill legal obligations, or protect legitimate business interests.

Depending on the services we use, these third parties may include:

• Website hosting and e-commerce providers: To operate our website, process orders, and manage customer accounts.

• Payment processors: To securely process purchases and refunds.

• Testing and fulfillment personnel: To receive samples, identify customers, and assist with the purchased assessment.

• Video conferencing providers: To facilitate scheduled Zoom consultations.

• Email and communication providers: To deliver purchase confirmations, instructions, scheduling information, and customer support communications.

• Professional advisers: Such as accountants, legal advisers, and other service providers with an appropriate business need.

• Government or legal authorities: When disclosure is required by applicable law, valid legal process, or other lawful obligations.

We seek to share only information reasonably necessary for the relevant purpose.

We do not authorize third-party service providers to use customer information for unrelated purposes except as disclosed in their applicable terms or otherwise permitted by law.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate essential features, remember preferences, support checkout functionality, maintain security, and understand website performance.

Depending on our website configuration, these technologies may include essential cookies, functional cookies, analytics cookies, and marketing cookies.

You may be able to manage cookies through your browser settings or any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent for particular cookies or tracking technologies, we will provide the necessary choices.

8. Email Communications and Marketing

We may contact you by email regarding your purchase, sample submission, testing status, consultation scheduling, or customer service inquiries.

We may also send newsletters, announcements, or promotional information where permitted by law.

Marketing emails will include an appropriate method to unsubscribe.

Unsubscribing from promotional communications will not necessarily prevent essential transactional or service-related emails.

We do not use sensitive health information to target advertising without any consent required by applicable law.

9. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain.

Such safeguards may include access restrictions, account security measures, secure service providers, and procedures designed to reduce unauthorized access or disclosure.

However, no website, electronic transmission, email service, or storage system can be guaranteed completely secure.

Customers should avoid sending highly sensitive information through ordinary email unless necessary and should contact us if they have concerns about a communication method.

If we become aware of a security incident involving personal information, we will evaluate and respond to it in accordance with applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including providing purchased services, maintaining required business records, addressing disputes, and complying with legal obligations.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

When information is no longer reasonably necessary, we will take appropriate steps to delete, destroy, or de-identify it, subject to legal and operational requirements.

Customers may contact us to inquire about retention or request deletion of eligible personal information.

11. Your Privacy Rights and Choices

Depending on your state or country of residence and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request information about how personal information is used or disclosed.

• Withdraw consent for certain optional processing activities.

• Opt out of eligible marketing communications or other processing where legally required.

Certain requests may be subject to exceptions, including legal recordkeeping obligations and information needed to complete requested transactions.

To submit a privacy request, contact:

bioenergeticnavigation@gmail.com

Please include sufficient information for us to identify your request. We may take reasonable steps to verify your identity before disclosing or modifying personal information.

We will respond within the timeframes required by applicable law.

12. Children's Privacy

Our website and services are intended for adults making purchases for themselves or, where permitted, for individuals under their legal care.

We do not knowingly collect personal information directly from children under 13 without any parental consent required by applicable law.

When a parent or legal guardian purchases a service involving a minor, we may require appropriate authorization before collecting or processing the minor's information or sample.

If you believe a child has submitted personal information without appropriate authorization, please contact us.

13. Third-Party Websites and Services

Our website may contain links to external websites, educational resources, videos, payment platforms, or other third-party services.

These third parties maintain their own privacy policies and practices.

Bioenergetic Navigation is not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review the applicable policies before providing personal information.

14. International Visitors

Our services are operated in the United States.

If you access our website from another country, your information may be processed or stored in the United States or other locations where our service providers operate.

Privacy protections and legal requirements may differ by jurisdiction.

Where applicable, we will take steps required by law for international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website operations, technology, or applicable legal requirements.

When changes are made, we will update the effective date displayed at the beginning of this policy.

If a change requires additional notice or consent under applicable law, we will provide it.

We encourage customers to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Bioenergetic Navigation

Website: www.bioenergeticnavigation.com

Email: bioenergeticnavigation@gmail.com

We are committed to responding to privacy-related inquiries and handling customer information responsibly.